SHIPPING RETURNS AND REFUNDS
Read our Shipping, Returns AND Refunds Policy
Shipping Policy Effective Date: 01/08/2024 Welcome to TheGreenBein! We are committed to providing a seamless shopping experience, including hassle-free delivery of your products. This Shipping Policy outlines our shipping process for orders within India. Free Shipping TheGreenBein offers free shipping on all orders within India. We bear the cost of shipping to ensure that you receive your purchases without any additional charges. Delivery Time We aim to deliver your order within 5-7 business days from the date of purchase. Please note that delivery times may vary depending on your location and any unforeseen circumstances. Order Processing Orders are processed and dispatched within 72 Hours of receiving the order. Once your order is dispatched, you will receive a confirmation email with tracking information from our shipping partner. Delivery Partners We partner with reliable courier services to ensure your order is delivered safely and on time. Delivery Locations We deliver to all major cities and towns across India. If we are unable to deliver to your location, we will notify you promptly and provide a full refund. Delivery Attempts Our delivery partners will make up to three attempts to deliver your order. If the delivery is unsuccessful after three attempts, the package will be returned to us. In such cases, we will contact you to arrange for re-delivery or cancellation of the order. Order Tracking You can track your order using the tracking details provided in your confirmation email. Delays and Exceptions While we strive to ensure timely delivery, there may be delays due to unforeseen circumstances such as natural disasters, strikes, or other events beyond our control. In such cases, we will keep you informed and work to resolve the issue as quickly as possible. Contact Us If you have any questions or concerns about our shipping policy, please contact us at: Email: info@thegreenbein.in Phone: +919923206872 Thank you for choosing to use Indian Made Solar Products curated in one place by TheGreenBein.We appreciate your business and are here to ensure your satisfied with your purchase.
Refund, Return and Exchanges Policy Thank you for shopping at TheGreenBein We offer refund and/or exchange within the first 7 days of receiving your purchase, if 7 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind. Eligibility for Refunds and Exchanges Your item must be unused and in the same condition that you received it. The item must be in the original packaging. To complete your return, we require a receipt or proof of purchase. Only regular priced items may be refunded, items purchased sale or offer period cannot be refunded. (items with discount during regular times are eligible) If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@thegreenbein.in Exempt Goods The following are exempt from refunds: Gift cards Some items that will be specified as "not eligible for returns" Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain 30 - 45 days depending on your bank. Late or missing refunds If you have not received a refund yet, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. If you have done all of this and you still have not received your refund yet, please contact us at info@thegreenbein.in Shipping Please do not send the product back to the manufacturer. It must be sent to TheGreenBein You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Please email info@thegreenbein.in to recieve the relevant return address for your location